Refund policy

Returns
All custom products are final sale. We are unable to accept returns or exchanges on custom products.

Damages and issues
Please inspect your order as soon as you receive it. If your item arrives damaged or defective, or if you received the wrong item, please contact us right away at customerservice@spyder.com so we can help resolve the issue.

Exceptions and non-returnable items
Custom products are not eligible for return or exchange. Contact us if you have questions about a specific item.

Exchanges
Exchanges are not available for custom products. If you received a damaged, defective, or incorrect item, please contact us at customerservice@spyder.com.

Refunds
Because custom products are final sale, refunds are not issued for change-of-mind purchases. If you reported a damaged, defective, or incorrect item and a refund is approved, it will be issued to your original payment method. Your bank or payment provider may need additional time to process and post the refund.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact
To report damaged items or ask about your order, please contact us at customerservice@spyder.com or use the contact details in our contact information policy.